Shipping Returns and Refunds Policy

Thank you for shopping at Vance Wood Golf & Beyond If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 30 days

• The product is in its original packaging

• The product isn't used or damaged

• You have the receipt or proof of purchase

• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

• By email: vance@vancewood.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

381 Main St Box 804 Highlands, NC 28741

You can also use our self return option via the following link

Shipping policy

FREE SHIPPING ON ALL ORDERS!

We offer free shipping on all orders to the 48 contiguous states. Shipping to Alaska and Hawaii is not available.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Most orders will arrive within 4 to 8 business days. Because our items are shipped from various sources/warehouses we don’t offer upgraded/or expedited shipping options. We utilize USPS, FEDEX, and UPS depending on shipping location, customer location.

Some items are sent to you direct from our suppliers/manufacturers.

International Shipping

We do not currently offer international shipping.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at vance@vancewood.com with your name and order number, and we will look into it for you.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: vance@vancewood.com